Journey of Launching Cross Border Instant Payments

Cross Border Instant Payments

"And then what?" is a phrase and a question that's commonly used/asked in my Payments team. This 3 word phrase is very powerful and necessary for a couple of reasons: one because it promotes 2nd and 3rd order thinking and second because our decisions impact how trillions of dollars move everyday between countries & continents.

While embarking on the path to launch Cross Border Instant Payments feature, I constantly asked myself:

• I launch this feature which reduces the time for funds to reach the beneficiary.. and then what about the cost to transfer? I will need to balance multiple aspects of the cost to enable cross border instant payments, and commercial feasibility.
• The solution enables near real-time account-to-account transfers... and then what about handling failed transactions that need manual repair? A robust failure handling approach was necessary for this product because of so many variables in the payment journey and I don't want to increase the load on my operations team if the transaction fails and falls into the manually repair queue.

I answer and deep dive on several more aspects in the deck below, which captures the journey of launching cross border instant payments. I also touch upon some deeper aspects of crafting the product strategy, its execution, and final delivery. I have also talked about what was the problem, why I was solving the problem, how I went about solving the problem and, my collaborators and stakeholders.

Please go through the deck and let me know if you have any questions or suggestions.

---

Do check out the other posts  that I have written related to product management, data science, and software engineering. Please consider subscribing to my blog and feel absolutely free to reach out.